We’re Here to Help

Connect with us directly or report any issue — we’re just a message away.

💬 Chat Support

Ask for help through WhatsApp by typing #HELP — we’re just a message away.

Chat on WhatsApp

⚠️ Report a Problem

Wrong item received? Delivery delays, product quality issues, or others — let us know.

Submit a Report

📦 Track Order

Track your order in seconds.
Tracking number will be provided by email once the order is ready for delivery.

To track your shipment, visit the link below and enter your tracking number:

https://track.iqfulfillment.com

🧭 Need to Know

Useful guide about our shipping, return policy and refunds.

🚚 Shipping & Delivery
⬇️
📦 Orders are processed within 1 business day.
🚚 UAE Deliveries typically arrive within 2–3 business days.
🇸🇦 KSA service is launching soon.
🌍 GCC & International Shipping will be available soon.
🕓 Delays may occur during high-volume periods.

🔗 Shipping Policy 🔗 Refund Policy
🔁 Returns & Refunds
⬇️
Order Cancellation: Cancel within 15 min of purchase for full refund.
After Shipping: Cancellations or returns aren’t accepted once assigned for delivery.
🧾 Exceptions: Damaged or defective items can be reported via the Report a Problem form.
💰 Refunds: Approved refunds are processed immediately; bank reflection may take several days.
📦 Exchange Policy: Not available for hygiene reasons — replacements apply only to verified issues.

🔗 Shipping Policy 🔗 Refund Policy