Shipping policy
Last updated: October 23, 2025
We aim to make every delivery experience smooth and reliable. This policy explains how shipping and delivery work for orders placed on www.innovolabs.shop within the UAE.
Processing & Dispatch
- All confirmed orders are processed and shipped within 24 hours (excluding weekends and public holidays).
- Once shipped, customers receive a tracking number via email or SMS to follow their delivery progress.
Delivery Time
- Typical delivery time within the UAE is 2–3 business days from dispatch.
- Delivery time may vary depending on location, courier schedule, or order volume during peak seasons.
Shipping Fees
- Our shipping rates are listed on the Customer Care page and are automatically reflected at checkout (on the payment page).
- Free shipping or promotional offers may be announced by Innovo Labs from time to time at the company’s discretion.
Address Accuracy
Please ensure your shipping details are complete and accurate before confirming payment. Innovo Labs is not responsible for delays or failed deliveries caused by incorrect addresses or contact information.
Order Tracking
Once your order is dispatched, you will receive a notification including your tracking number and a direct link to our logistics partner’s tracking portal. Please allow up to 12 hours for the tracking status to update after dispatch.
Customer Support
- For delivery inquiries or assistance, please contact our Customer Care page.
- Email: hello@innovolabs.shop | WhatsApp: +971 503605902
Policy Updates
Innovo Labs reserves the right to modify shipping terms or delivery rates at any time. Updates will appear on this page and take effect immediately upon publication.
