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💬 Chat Support
Ask for help through WhatsApp by typing #HELP — we’re just a message away.
⚠️ Report a Problem
Wrong item received? Delivery delays, product quality issues, or others — let us know.
📦 Track Order
Track your order in seconds.
Once your order is placed, you’ll receive an email with confirmation of items purchased and payment information.
AWB number for tracking will be provided in seperate Email once the order is out for delivery.
To track your shipment, visit the link below and enter your AWB (Air Waybill) number:
Track My Order🧭 Need to Know
Useful guide about our shipping, return policy and refunds.
🚚 Shipping & Delivery
⬇️
📦 Orders are processed within 1 business day.
🚚 UAE Deliveries typically arrive within 2–3 business days.
🇸🇦 KSA service is launching soon.
🌍 GCC & International Shipping will be available soon.
🕓 Delays may occur during high-volume periods.
🔗 Shipping & Return Policy 🔗 Refund Policy
🚚 UAE Deliveries typically arrive within 2–3 business days.
🇸🇦 KSA service is launching soon.
🌍 GCC & International Shipping will be available soon.
🕓 Delays may occur during high-volume periods.
🔗 Shipping & Return Policy 🔗 Refund Policy
🔁 Returns & Refunds
⬇️
✅ Order Cancellation: Cancel within 1 hour of purchase for full refund.
❌ After Shipping: Cancellations or returns aren’t accepted once assigned for delivery.
🧾 Exceptions: Damaged or defective items can be reported via the Report a Problem form.
💰 Refunds: Approved refunds are processed immediately; bank reflection may take several days.
📦 Exchange Policy: Not available for hygiene reasons — replacements apply only to verified issues.
🔗 Shipping & Return Policy 🔗 Refund Policy
❌ After Shipping: Cancellations or returns aren’t accepted once assigned for delivery.
🧾 Exceptions: Damaged or defective items can be reported via the Report a Problem form.
💰 Refunds: Approved refunds are processed immediately; bank reflection may take several days.
📦 Exchange Policy: Not available for hygiene reasons — replacements apply only to verified issues.
🔗 Shipping & Return Policy 🔗 Refund Policy
