Cancellations & Refunds

 

Last updated: October 23, 2025

This policy explains how order cancellations, issue reporting, and refunds are handled for purchases made through www.innovolabs.shop within the UAE.

Order Cancellations

  • You may cancel your order within 15 minutes of placing it.
  • Within this window, cancellations are automatically approved by the system and fully refunded to the original payment method.
  • After 15 minutes, orders are submitted for processing and cannot be cancelled manually.

Returns & Problem Reporting

We do not accept “change-of-mind” returns once an order is assigned for shipping. However, we will assist you in the event of a damaged, defective, or incorrect product.

  • All issues must be reported within 3 days of delivery using our Report a Problem form.
  • Include clear photos or videos showing the problem. Attachments are accepted only through the form for security and traceability.
  • Late submissions (after 3 days) may not be eligible for review or compensation.

Refunds

  • Once your cancellation or issue report is approved, a refund is issued automatically to your original payment method.
  • Bank or card processing times may vary depending on your financial institution.
  • If you believe a payment error occurred (such as a duplicate or unauthorized charge), please submit details via the Report a Problem form for prompt review.

Payment Methods

We currently accept VISA, MasterCard, American Express, JCB, Google Pay, and Apple Pay. Cash on Delivery (COD) is not yet available.

Customer Assistance

Notes

  • Issue reporting deadline: All problems must be reported within 3 days of delivery; late reports may not qualify for review.
  • Innovo Labs reserves the right to update this policy at any time to reflect operational changes or regulatory requirements.