Privacy policy
Last updated: October 23, 2025
www.innovolabs.shop (the “Site”) is owned and operated by Innovo Labs FZE LLC, a company registered in the United Arab Emirates. We operate this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the "Services").
The Site is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Site, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls regarding the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.
Personal Information We Collect or Process
“Personal information” refers to data that identifies or can reasonably be linked to you. It does not include de-identified or anonymous data.
We may collect or process the following categories of personal information depending on your interactions with the Services and applicable law:
- Contact details: name, billing/shipping address, phone number, and email address.
- Financial information: card details, payment information, and transaction records.
- Account information: username, password, preferences, and settings.
- Transaction history: items viewed, added to cart, purchased, or cancelled.
- Communications: messages sent through our Customer Care or support forms.
- Device and usage data: browser type, IP address, network identifiers, and website interactions.
Sources of Personal Information
We collect information from:
- Direct interactions (account creation, checkout, communications).
- Automatic technologies (cookies, device analytics).
- Service providers (payment gateways, shipping partners, IT or marketing platforms).
- Business partners and integrated third-party tools.
How We Use Your Personal Information
We use your personal information to:
- Provide and improve our Services: fulfill orders, ship products, manage accounts, and process payments.
- Communicate with you: respond to inquiries, send updates, or resolve issues.
- Ensure security and prevent fraud: verify identity, secure payments, and protect the platform.
- Personalize and market: offer promotions, recommendations, and loyalty rewards (with your consent).
- Comply with legal obligations: maintain records, respond to authorities, and enforce terms.
How We Disclose Personal Information
We may share your data under limited circumstances, including:
- With Shopify and essential third-party service providers for order processing, analytics, hosting, and logistics.
- With business or marketing partners who help us provide promotions and personalized offers (where permitted).
- When you explicitly consent to sharing (e.g., social integrations or courier tracking).
- With affiliates and subsidiaries within Innovo Labs FZE LLC for business operations.
- In connection with business transfers such as mergers or acquisitions.
- When required by law, regulation, or legal process.
Relationship with Shopify
The Services are hosted by Shopify. Information you submit to www.innovolabs.shop is transmitted to and processed by Shopify to deliver and improve the Services. Shopify may also process your data to enhance its own systems (e.g., fraud protection, analytics).
For more information, please refer to the Shopify Privacy Policy.
Third-Party Websites and Links
Our Services may contain links to external websites not operated by us. Please review their respective privacy policies, as we are not responsible for their practices or content.
Children’s Data
The Services are not directed to minors. We do not knowingly collect or store data from individuals under the age of majority in your jurisdiction.
Security and Retention
We implement appropriate administrative, technical, and physical safeguards to protect your information. While no system is completely secure, we strive to maintain the integrity and confidentiality of your data.
We retain personal information only as long as necessary to provide our Services, comply with legal obligations, and resolve disputes.
Your Rights and Choices
You may have the right to:
- Access or request a copy of your personal data.
- Request correction or deletion of inaccurate information.
- Manage your communication preferences, including the right to opt out of marketing messages at any time. You can unsubscribe by using the “unsubscribe” link when available, or by sending the word STOP or UNSUBSCRIBE via email or WhatsApp — both methods are supported.
To exercise these rights, contact us through our Customer Care page.
Complaints or Data Concerns
If you have concerns about how we process your data, please reach out through the Customer Care page. We review and respond to all privacy-related inquiries promptly.
International Transfers
Your personal data may be processed and stored in other countries (including those where Shopify or our partners operate). We take reasonable steps to ensure your data is handled securely and in accordance with applicable UAE data protection standards.
UAE Law Compliance
This Privacy Policy is governed by the laws of the United Arab Emirates. Innovo Labs adheres to UAE data protection principles in collecting, processing, and storing personal information.
Changes to This Policy
We may update this Privacy Policy periodically to reflect operational or legal changes. Updates will appear on this page with an updated “Last updated” date.
