Terms of service

Last updated: October 23, 2025

OVERVIEW

Welcome to Innovo Labs! The terms “we”, “us” and “our” refer to Innovo Labs FZE LLC. We operate this store and website, including all related information, content, features, tools, products and services, to provide you (the customer) with a curated shopping experience (the “Services”). Our store is powered by Shopify, which enables us to provide the Services.

These Terms of Service, together with our policies referenced herein (the “Terms”), describe your rights and responsibilities when you use the Services.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you should not use or access the Services.

SECTION 1 – ACCESS AND ACCOUNT

  • You must be at least 18 years old (or have parental consent) to use our Services.
  • To make purchases, you may need to provide accurate personal, billing, and shipping information.
  • You are responsible for maintaining the confidentiality of your account credentials.
  • Your account may not be sold, transferred, or licensed to others.

SECTION 2 – OUR PRODUCTS

  • We strive to display products accurately, but colors and appearance may vary depending on your device.
  • We do not warrant that any product or service will meet your expectations.
  • Product descriptions, availability, and prices may change without notice.

SECTION 3 – ORDERS

  • Placing an order is considered an offer to purchase.
  • Orders are only accepted once confirmed by Innovo Labs and payment is processed.
  • We may cancel or decline any order at our discretion.
  • Purchases are subject to our Shipping, Cancellations & Refunds Policy.
  • Products are for personal use only and not for resale or export.

SECTION 4 – PRICES AND BILLING

  • Prices, discounts, and promotions may change without notice.
  • Unless otherwise stated, prices exclude taxes, shipping, and customs fees.
  • You must provide accurate payment information and authorize charges to your selected payment method.

SECTION 5 – SHIPPING AND DELIVERY

  • Delivery times are estimates only and not guaranteed.
  • Shipping rates and delivery times are displayed at checkout and available on our Customer Care page.
  • Free shipping and promotional offers may be introduced periodically at Innovo Labs’ discretion.
  • We are not responsible for carrier delays, customs processing, or events beyond our control.
  • Title and risk of loss pass to you once products are transferred to the carrier.

SECTION 6 – INTELLECTUAL PROPERTY

  • All trademarks, logos, images, text, and content on our Services are owned by Innovo Labs or its licensors.
  • You may not reproduce, distribute, or commercially use our content without prior written consent.
  • Use of our name, logo, or product photography for commercial purposes without authorization is strictly prohibited.

SECTION 7 – OPTIONAL TOOLS

  • We may provide access to third-party tools “as is” and without warranties.
  • Use of such tools is entirely at your own risk.

SECTION 8 – THIRD-PARTY LINKS

  • Our Services may contain links to third-party websites.
  • We are not responsible for content, accuracy, or transactions made on third-party sites.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

  • Innovo Labs is powered by Shopify, but all sales are made directly with Innovo Labs.
  • Shopify is not responsible for your purchases, warranties, or disputes with us.

SECTION 10 – PRIVACY POLICY

All personal data is governed by our Privacy Policy and Shopify’s privacy practices. Please review them for details.

SECTION 11 – FEEDBACK

  • By submitting feedback, you grant Innovo Labs a perpetual, worldwide, royalty-free license to use it for business purposes.
  • You agree not to post unlawful, offensive, or infringing content.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS

We may correct errors or inaccuracies at any time without notice, including after orders are placed.

SECTION 13 – PROHIBITED USES

You may not use the Services:

  • For unlawful or fraudulent purposes
  • To infringe intellectual property rights
  • To harass, abuse, or defame
  • To spread malware, spam, or malicious code
  • To interfere with the security or operation of the Services

Violations may result in suspension or termination of your account.

SECTION 14 – TERMINATION

We may terminate or restrict your access to the Services at any time, without notice, if you violate these Terms.

SECTION 15 – DISCLAIMER OF WARRANTIES

  • Services and products are provided “as is” and “as available.”
  • We disclaim all warranties except those expressly stated by Innovo Labs.
  • Some jurisdictions may not allow warranty disclaimers, so these exclusions may not apply to you.

SECTION 16 – LIMITATION OF LIABILITY

To the maximum extent permitted by law:

  • Innovo Labs and its affiliates are not liable for indirect, incidental, or consequential damages.
  • Liability is limited to the amount paid for the product or service in question.

Nothing in these Terms limits your rights under applicable UAE consumer protection laws.

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless Innovo Labs, Shopify, and their affiliates from any claims arising from your misuse of the Services or violation of these Terms.

SECTION 18 – SEVERABILITY

If any provision is found unenforceable, the remainder of the Terms shall remain valid.

SECTION 19 – WAIVER & ENTIRE AGREEMENT

Failure to enforce a provision does not waive rights. These Terms constitute the entire agreement between you and Innovo Labs.

SECTION 20 – ASSIGNMENT

You may not assign or transfer your rights under these Terms without our consent. We may transfer our rights without notice.

SECTION 21 – GOVERNING LAW

These Terms are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts of Sharjah, UAE.

SECTION 22 – HEADINGS

Headings are for reference only and do not affect interpretation.

SECTION 23 – CHANGES TO TERMS

We may update these Terms at any time. It is your responsibility to review this page periodically. Continued use of our Services constitutes acceptance of any changes.

SECTION 24 – CONTACT INFORMATION

For questions about these Terms, please contact us via our Customer Care page

Business Address:
Innovo Labs FZE LLC
SPC Free Zone, Business Center,
Sharjah Publishing City, Sharjah, United Arab Emirates

We appreciate your trust in Innovo Labs. These Terms help ensure transparency and a smooth experience for all our customers.